Customer Satisfaction Seminar and PPT with pdf report: Customer satisfaction is a term generally used in marketing. It is a measure of how ware and services supplied by a company meet or exceed customer expectation. This page contains Customer Satisfaction Seminar and PPT with pdf report.

Customer Satisfaction Seminar ppt and pdf Report

Expectations and Customer Satisfaction

  • Importance
  • Overall Affect-Satisfaction Expectations
  • Fulfillment of Expectation
  • Expected Value from Use

Types of Customer

  • External Customer
  • Internal Customer

Customer Satisfaction Surveys

  • Assess the level of customer satisfaction with a particular product, service or experience
  • Identify factors that contribute to customer satisfaction and dissatisfaction;
  • Determine the current status or situation of a product or service;
  • Compare and rank providers;
  • Estimate the distribution of characteristics in a potential customer population; or
  • Help establish customer service standards.

Customer’s Requirements

  • Normal Requirements
  • Expected Requirements
  • Exciting Requirements
  • Beyond the customer’s expectations.
  • If provided , customer would be excited
  • If not ,they would hardly complain

Content of the Seminar and pdf report for Customer Satisfaction

  • INTRODUCTION
  • WHAT IS SATISFACTION?
  • WHY ORGANIZATIONS FOCUS ON CUSTOMER SATISFACTION
  • EXPECTATIONS AND CUSTOMER SATISFACTION
  • TYPES OF CUSTOMER
  • PURPOSE
  • CUSTOMER SATISFACTION MEASUREMENT
  • IMPROVING CUSTOMER SATISFACTION
  • CUSTOMER SATISFACTION SURVEYS
  • CUSTOMERS’ REQUIREMENTS
  • REFERENCES

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Customer Satisfaction PPT and Seminar Free Download

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Sumit ThakurMBACustomer Satisfaction Seminar and PPT with pdf report: Customer satisfaction is a term generally used in marketing. It is a measure of how ware and services supplied by a company meet or exceed customer expectation. This page contains Customer Satisfaction Seminar and PPT with pdf report. Customer Satisfaction Seminar ppt...