Customer Satisfaction Seminar and PPT with pdf report: Customer satisfaction is a term generally used in marketing. It is a measure of how ware and services supplied by a company meet or exceed customer expectation. This page contains Customer Satisfaction Seminar and PPT with pdf report.

Customer Satisfaction Seminar ppt and pdf Report

Expectations and Customer Satisfaction

  • Importance
  • Overall Affect-Satisfaction Expectations
  • Fulfillment of Expectation
  • Expected Value from Use

Types of Customer

  • External Customer
  • Internal Customer

Customer Satisfaction Surveys

  • Assess the level of customer satisfaction with a particular product, service or experience
  • Identify factors that contribute to customer satisfaction and dissatisfaction;
  • Determine the current status or situation of a product or service;
  • Compare and rank providers;
  • Estimate the distribution of characteristics in a potential customer population; or
  • Help establish customer service standards.

Customer’s Requirements

  • Normal Requirements
  • Expected Requirements
  • Exciting Requirements
  • Beyond the customer’s expectations.
  • If provided , customer would be excited
  • If not ,they would hardly complain

Content of the Seminar and pdf report for Customer Satisfaction

  • INTRODUCTION
  • WHAT IS SATISFACTION?
  • WHY ORGANIZATIONS FOCUS ON CUSTOMER SATISFACTION
  • EXPECTATIONS AND CUSTOMER SATISFACTION
  • TYPES OF CUSTOMER
  • PURPOSE
  • CUSTOMER SATISFACTION MEASUREMENT
  • IMPROVING CUSTOMER SATISFACTION
  • CUSTOMER SATISFACTION SURVEYS
  • CUSTOMERS’ REQUIREMENTS
  • REFERENCES

Here we are giving you Customer Satisfaction Seminar and PPT with PDF report. All you need to do is just click on the download link and get it.

Customer Satisfaction PPT and Seminar Free Download

Customer Satisfaction pdf Report Free Download

It was all about Customer Satisfaction Seminar and PPT with pdf report. If you liked it then please share it or if you want to ask anything then please hit comment button.

Share This With Your Friends