Customer Relationship Management Seminar and PPT with pdf report: Customer Relationship Management is developing in importance ascribable to the challenging business environment faced by organizations end-to-end the world today. This page contains Customer Relationship Management Seminar and PPT with pdf report.

Customer Relationship Management Seminar PPT with Pdf Report

Goals and Objectives

  • Customer Satisfaction
  • Run an Efficient Business
  • Produce Better Marketing Campaigns
  • Gaining New Customers
  • Boost Sales

Benefits of CRM

  • Increased customer satisfaction
  • Identify new selling opportunities
  • Increased market share and profit margin
  • Increased revenues
  • More effective reach and marketing
  • Improved customer service and support
  • Improved response time to customer requests for information
  • Enhanced customer loyalty

Three Types of CRM

  • Operational CRM
  • Collaborative CRM
  • Analytical CRM

CRM and its Components

  • People Management
  • Lead Management
  • Sales Force Automation
  • Customer Service
  • Marketing
  • Workflow Automation
  • Business Reporting
  • Analytics

Content of the Seminar and pdf report for Customer Relationship Management

  • Introduction
  • What Is CRM?
  • Who provides CRM?
  • History of CRM
  • Why CRM?
  • Goals and Objectives
  • Benefits of CRM
  • How CRM Works!
  • CRM Applications
  • Key Elements of CRM
  • CRM and its Components – Why are they essential?
  • Advantages of CRM
  • Disadvantages of CRM
  • Conclusion
  • References

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Customer Relationship Management PPT and Seminar Free Download

Customer Relationship Management pdf Report Free Download

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